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Free delivery over $99*
Click & Collect
Australia post has issued the following statement:
The health and safety of our people and customers in the communities in which we operate is our priority.
We have now implemented additional measures with our delivery drivers and posties when delivering parcels.
To minimise the risk of contracting or spreading coronavirus, when the customer answers the door, our people who make deliveries will greet them and ask: “Are you unwell? If so, have you been diagnosed with the coronavirus?”.
If they answer yes to either of these questions, we will ask them to stay inside and leave the parcel on the front door for them to collect once our driver has left.
All parcels will no longer require a signature for delivery and/or collection. In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customer’s name and sign on their behalf.
The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
For deliveries with specific signature requirements, we will be working with our customers directly to ensure these continue to be met.
Shipping rates refer to standard size parcels for delivery within Australia. Parcels that are over-sized or very heavy may have additional charges applied. If extra charges are to be applied, you, the customer, will be contacted by phone or email to confirm the amount of any additional charges before processing.
Our online orders are shipped from our dispatch warehouse in Box Hill VIC. We aim to dispatch all orders within 1-2 business days of receiving the order provided products are in stock and payment has been cleared. Business days are Monday-Friday 930am-6pm AEST.
If we cannot process your order within 2 business days we will be in contact by either email or phone to explain why and give you an eta. If the eta does not work for you, we can process a refund, exchange or store credit for your order, whichever you decide.
Our orders are shipped via Australia Post eParcel, Fastway Couriers, Couriers Please or TNT depending on the shipping address, weight and size of your parcel. All orders have tracking details which are emailed on dispatch with links to the carrier’s website. Once an order has been placed please understand we cannot change the shipping address for security reasons.
Once you have placed your order, we will send you a tracking number and an estimated delivery date. Once the package has left us it is your responsibility to keep an eye on when it should be arriving and to contact us within 7 days after the expected delivery date if it has not arrived.
Free freight applies to online orders over $99 which are of standard size/weight for delivery within Australia. The free freight option can only be used once per order. In the event that some items are out of stock at the time of your order we will hold your order until it is complete before shipping. If you would like your order broken up and sent out as items become available, please let us know and we can work out a flat shipping rate to apply for multiple deliveries. In most cases we will offer a discounted shipping rate at the checkout where free freight is not available.
EXCEPTIONS FOR FREE FREIGHT
WHEN CAN I EXPECT MY ORDER?
Once your order has been dispatched you will receive a tracking number from the provider that we have shipped with. In most cases we will ship with Australia Post, their delivery time frames are listed below. Please note that this is a guide only as provided by Australia Post. Fastway, Couriers Please and TNT may vary.
DESTINATION APPROX DELIVERY TIME
Please contact us for a quote for express freight. Depending on your location and the size/weight of your order we will find the most competitively priced express post option for you.
We take pride in packing our online orders to minimize any damage and ensure a clear address label is attached. Unfortunately, without transit insurance we cannot accept responsibility for how parcels are handled once they leave our stores, or if they go missing.
Transit insurance can be added to your order to protect you against lost parcels or those damaged in transit. The amount will vary depending on the level of cover you require but typically transit insurance is an additional $5 per order. Please feel free to email us for a quote.
If an incorrect address has been provided, and as a result, the parcel is required to be dispatched again, this is not covered under transit insurance and postage charges will apply.
Upon placing an order, you will be directed to the Shipping Method selection page, where you may select options to pick up your ordered items at either our Melbourne CBD store at 257 Bourke Street Melbourne, or our Box Hill store at 444 Station Street, Box Hill, VIC during store hours.
You will receive a confirmation email once your order is ready to collect. We will get this organised as quickly as possible, so please look out for the confirmation. Please bring the copy of the confirmation email, plus some photo ID so that we can verify we are handing over your order to the right person! High value orders may need to bring some further verification however this will be outlined in an email if required.
We currently do ship internationally, however, a shipping quote will need to be supplied at the time of your order.
Aerosols, Lacquer paints, and Nitro Fuel fall under the dangerous goods category. These products must be shipped via a courier which generally attracts an additional cost. This courier service is also unable to deliver to certain areas including some outlying islands and post office boxes. If any of these issues impact your order, we will contact you prior to processing.
NOT WHAT YOU ORDERED?
We have checks in place to ensure you are sent the correct items. However, if by chance a mix up has occurred, please contact us via email or by phone, and we can organize to get the correct items to you. We will request you to send back the incorrectly shipped items, so if you hang on to the original shipping packaging, it will make it quicker and easier. Postage will be on us!
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