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Free delivery over $99*
Returns, Warranties & Repairs
We are still trading online with FREE DELIVERY to Melbourne for orders over $49, and Australia wide for orders over $99. Our Box Hill store has click and collect available for customers who are permitted to travel to the store.
Our customer service team will still be online ready to help, however we have a larger number of enquires than normal, so please be patient and we will respond as quickly as we can.
We are still offering contactless Click and Collect in Box Hill for all customers permitted to travel to the store.
We are doing our best to prioritise Click & Collect orders and have them available for collection as soon as possible; but please understand that under these challenging circumstances this may take a little longer than usual.
For more information on contactless Click & Collect please click here.
Monday 9:30am to 5:00pmTuesday 9:30am to 5:00pmWednesday 9:30am to 5:00pmThursday 9:30am to 5:00pmFriday 9:30am to 5:00pmSaturday 9:30am to 5:00pmSunday* 10:00am to 4:00pm Public Holidays 10:00am to 4:00pm
*Subject to change
Christmas Store hours:
Christmas Eve 9:30am – 5:00pmChristmas Day CLOSED Boxing Day CLOSEDNew Years Day CLOSED
For the latest updates from our delivery partner Australia Post please visit their website, click here.
We will be resuming all repair services. On-the-spot repairs will not be conducted and all repairs will be required be booked in for our service team assist you. If you have any questions on a repair or warranty please contact us.
Yes, we are still trading online with FREE DELIVERY to Melbourne for orders over $49, and Australia wide for orders over $99. Our Box Hill store has click and collect available for customers who are permited to travel to the store. Our customer service team will still be online ready to help, however we anticipate we may have a larger number of enquires than normal so please be patience while we respond as quickly as we can.
Our Box Hill and Melbourne CBD retail stores will be closed for 6 weeks while COVID-19 stage 4 retail trading restrictions remain in place.
We are currently experiencing delays with order dispatch due to restrictions and limitations on staff numbers. Our current order processing time is 3 business days. You will receive an email with tracking number by 6pm on the day your order is shipped.
Once your order has been dispatched please refer to the tracking information from our delivery partner Australia Post. For the latest updates on any shipping delays please visit their website, click here.
Yes, we are offering contactless Click and Collect at our Box Hill store for customer permitted to travel there. To view our updated Click and Collect procedure please click here.
We will continue to contact all customers who have customer orders arrive in store as usual. We can arrange to have it delivered, with free delivery to Melbourne for any orders over $49. We will not be able to hold items in store for 6 weeks.
All customers who have items on hold or on layby will be individually contacted as soon as possible. If you have a hold and layby we can arrange to have it delivered, with free delivery to Melbourne for any orders over $49.
We will continue to recieve new and restock products during the lockdown period. Join our mailing list to be the first to know about any new arrivals, click here.
While our stores remain closed, we continue to ensure our team can fulfil your order in the safest way possible. These precautions include:
You can continue to contact us via phone or email and our customer service team will be online ready to help. We anticipate we may have a larger number of enquires than normal so please be patience while we respond as quickly as we can.
Our gift cards cannot be redeemed online, however if you would like to redeem a gift voucher while our stores are closed please contact our customer service team and they will be able to redeem your voucher and arrange delivery of your order.
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