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During this challenging period, we have implemented some changes to our normal operations to ensure we are providing a safe environment for our customers as well as our team members. Below you will find these details:
We have modified our trading hours. For new store hours, please click here.
Our team have been provided additional resources to manage personal hygiene and to ensure they are taking all precautions to prevent the spread of COVID-19. We have hand sanitiser available at the store entrances for customer use. We encourage all customers to use hand sanitiser upon entry to the store.
We are current restricting the number of customers permitted into the stores at this time. As we have small stores, this number may vary, however currently the overall number of customers cannot exceed 20.
Here at Metro Hobbies, we're watching how COVID-19 pandemic develops throughout Australia. As the situation unfolds, we’re committed to prioritising the wellbeing of our customer and team members.
Like everybody, we’re doing our best under challenging circumstances and ask you to bear with us if response time and deliveries are a little longer than usual.
The health and safety of our people and customers in the communities in which we operate is our priority.
We have now implemented additional measures with our delivery drivers and posties when delivering parcels.
To minimise the risk of contracting or spreading coronavirus, when the customer answers the door, our people who make deliveries will greet them and ask: “Are you unwell? If so, have you been diagnosed with the coronavirus?”.
If they answer yes to either of these questions, we will ask them to stay inside and leave the parcel on the front door for them to collect once our driver has left.
All parcels will no longer require a signature for delivery and/or collection. In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customer’s name and sign on their behalf.
The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
For deliveries with specific signature requirements, we will be working with our customers directly to ensure these continue to be met.
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