Metro Hobbies stores will continue to remain open at this stage. 

There is no right answer here.  We are constantly grappling with the challenges of juggling expectations, but in our opinion remaining open is important for our community during this period, and also in the best interests of our team members who rely on these doors being open.

During this challenging period, we have implemented some changes to our normal operations to ensure we are providing a safe environment for our customers as well as our team members. Below you will find these details:

Changes to our store hours

We have modified our trading hours to manage the current demand in online orders as well as ensuring we have time to clean the store.  For new store hours, please click here.

Online Orders

We are currently experience a large number of online enquiries and orders.  This is pushing us hard, however we are committed to working extended hours to ensure we deliver our normal high level of service.  Please bear in mind there are slight delays with response times and order processing. 

Cash Transactions

In order to reduce the risk to our staff and lessen the spread of COVID-19 we are not currently accepting cash transactions in store. We are encouraging customers to make contactless payments if you are spending less than $100 and will be regularly cleaning our eftpos readers to protect customers spending more than $100 and needing to enter a pin.

Store Cleaning

By opening later and closing earlier, we are allowing our team to thoroughly clean the store.  Our team have been provided additional resources to manage personal hygiene and to ensure they are taking all precautions to prevent the spread of COVID-19

Customer Capacity Management

We are current restricting the number of customers permitted into the stores at this time.  As we have small stores, this number may vary, however currently the overall number of customers cannot exceed 10.

Please feel free to come in if
  • If you are happy to maintain social distancing of 1.5m between customers
  • If you are happy to potentially wait to ensure there are not too many customers in store that may cause social distancing concerns.
  • It’s for toy and hobby basics or essentials
  • You know what you require after confirming we have it in stock
  • You want to collect an order (online or special order) after receiving confirmation it is ready
 We would encourage you not to come in if
  • You require general or specific advice over the counter
  • You want us to diagnose a product issue on the spot (such as radio controlled items)
  • You want to handle and open boxes and physically inspect models
  • You want to just come in for a chat or to see what’s new (yes this is sad for us too)
  • Most importantly are not willing to observe the current recommendations of social distancing and personal hygiene.
This is not an exhaustive list, but hopefully serves as a guide.  As the Prime Minister stated “stay at home unless it’s necessary [and order online at www.metrohobbies.com.au ]”. 
Remember, all our products are listed by store location on our website www.metrohobbies.com.au, you can sign up to our newsletter for new arrivals and if our phone lines are busy, you can ask us a question at sales@metrohobbies.com.au and we’ll do our best to respond within 24 hours.

 We understand this may not please everyone and we apologise for this, but we feel this is the most appropriate response based on the recommendations this evening.

Here at Metro Hobbies, we're watching how COVID-19 pandemic develops throughout Australia. As the situation unfolds, we’re committed to prioritising the wellbeing of our customer and team members.

We take pride in providing exceptional customer service, and while our doors remain open, we anticipate orders, deliveries and other queries may take a little longer than usual.

Like everybody, we’re doing our best under challenging circumstances and ask you to bear with us if response time and deliveries are a little longer than usual.

Important changes to Australia Post delivery and collection process due to the increasing impact of coronavirus

Australia post has issued the following statement:

The health and safety of our people and customers in the communities in which we operate is our priority.

We have now implemented additional measures with our delivery drivers and posties when delivering parcels.

To minimise the risk of contracting or spreading coronavirus, when the customer answers the door, our people who make deliveries will greet them and ask: “Are you unwell? If so, have you been diagnosed with the coronavirus?”.

If they answer yes to either of these questions, we will ask them to stay inside and leave the parcel on the front door for them to collect once our driver has left.

All parcels will no longer require a signature for delivery and/or collection. In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customer’s name and sign on their behalf.

The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.

For deliveries with specific signature requirements, we will be working with our customers directly to ensure these continue to be met.