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Click & Collect
WHAT IS CLICK AND COLLECT?
Click and collect allows you to purchase goods online through the Metro Hobbies website and pick them up in one of our stores at a time that's convenient to you.
HOW DO I USE CLICK AND COLLECT?
Step 1: Choose your products onlineAdd the products you would like to purchase to your shopping cart and when you are ready, proceed to the check out.
Step 2: Choose a pickup locationOn the shopping cart page select Store Pickup and choose the pickup store location which you would like to collect your order.
Note: You will only be able to select a store where all pickup items are currently in stock; you can either contact us to arrange a store transfer of the unavailable items or remove them from your cart to proceed.
Step 3: Select Click and Collect as your shipping methodOn the shipping page select Click and Collect as your preferred delivery method and then complete the checkout process.
Step 4: Wait to here from usWhen you've placed your order you will receive an email to confirm that we have your order and are processing it ready for collection. We will get your order organised as quickly as we can, but hang tight, we'll email you as soon as your order is ready to collect!
Step 5: Collect your order in-storeYou will receive a confirmation email once your order is ready to collect. Please bring the copy of your order confirmation email, the credit card used to make the purchase, plus some photo ID so that we can verify we are handing over your order to the right person! High value orders may need to bring some further verification however this will be outlined in an email if required.
WHEN CAN I COLLECT MY ORDER?
We will do our best to have your order ready to collect as soon as possible! This will usually be within a few hours but during busier periods can take a little longer, particularly on weekends. You will receive a confirmation email as soon as your order is ready to collect. If you come in prior to receiving your ready to collect confirmation email we cannot guarantee your goods will be in store or processed for pickup. If you need to collect an an item immediately we suggest you give us a call and arrange to make your purchase in store.
WHAT DO I NEED TO BRING WHEN I COLLECT MY ORDER?
When coming to pick up your order please make sure you bring:
CAN SOMEONE ELSE COLLECT MY ORDER FOR ME?
If you would like someone else to pick up your order please contact us prior to attempting to collect the order. We will let you know if your order is eligible based on order value, payment method, order verification, and the person's relationship to you. To collect the goods, we will still require a copy of your order confirmation email and the collecting person's valid photo ID if authorised.
WHAT HAPPENS IF ITEMS IN MY CLICK AND COLLECT ORDER ARE OUT OF STOCK?
Sometimes, items in your Click and Collect order may be damaged or missing and we will only find out when we pick your order. If this is the case we'll be in touch to let you know about the missing items and outline your options. We don't want you to miss out, so we'll do our best to look for more stock. Often, we'll be able to source more stock and have your order ready in a few days, but we're also more than happy to suggest an alternative or provide a refund.
HOW LONG DO YOU HOLD CLICK AND COLLECT ORDERS?
We hold Click and Collect orders for 30 days after you receive your order collection notification. If you do not collect your order within 30 days we will try to contact you, cancel the items and refund the order back to the payment method used when placing your order.
CAN I CHANGE OR CANCEL MY CLICK AND COLLECT ORDER?
You can modify your Click and Collect order at any time by contacting our online service team.
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